This article explains to how to reset your account password.
Resetting Your Password
1. You will need to click the Register/Login button at the top of the page to request a new password. If they are on a mobile device it will be a hamburger menu (three horizontal lines) and within the menu will be the Register/Login option.
2. After clicking Register/Login you will be asked to enter your email address. Once you enter your email address you will need to click "Next".
3. If you have an account it will now prompt you to type in a password. Since you do not know your password, you are going to click "Forgot your password?".
4. Once you click the forgot password button it will prompt you to type in your email address and click on the "Send me reset password instructions" button. This will send an email to your email address with instructions to reset your password. ***NOTE*** Each time you click this button, a new email is sent. Only the reset link in the latest email will be valid. Once the button is clicked a second time, the link in the first email is invalidated. Once the request has been submitted, you will be returned to the login page with a notice that you are being sent a password reset email.
5. In your email inbox you should have received an email with password reset instructions. You are going to need to click on the link that says "Change my password".
Note: This reset email is only good for 6 hours. After this they will need to send themselves a new one.
This will open up a page where you can change your password. Once you fill in a new password and confirm it, you will need to click "Set my password". Note: The password must be a minimum of 8 characters, have 1 capital letter, and 1 number/special character.
Now that you have set your new password, you will be able to login to your account with the same email address and the new password.