This article will detail how to pay your invoice online if the auction has allowed online payments
OUTLINE
How to Pay for Your Invoice When Logging In
How to Pay for Your Invoice From Invoice Email
Video- How to Pay an invoice using a Card Payment
Video- How to pay an Invoice via ACH
How to Pay for Your Invoice Online
There are 2 ways you can access your invoice to pay online, in your invoice email and in your bidder account.
Paying Via Bidder Account Login
1. To pay for your invoice online you will first need to login to your bidder account. You can do so by clicking on the "Register/Login" button on the top of the screen.
2. After clicking on the "Register/Login" button a screen will appear to have you input your login credentials to gain access to your account. You will first enter your email and then click Next. Then another screen will prompt you to type your password in.
3. Once you are logged in please click on your name on the top right of the screen. You should then see a dropdown appear and you will click on "My Invoices". If you do not see the MY INVOICES section, then the auction house is using a 3rd party provider to do their invoicing and online payments is not available.
4. You should now see a selection of all of your previous and new invoices. Next to the invoice you are wanting to pay you will see a "View" button and then you will either see a "Card" button, "ACH" button, or both. If you only see "View" next to your invoice, then this invoice is NOT eligible for Online Payments.
These next steps will go over paying by card
1. Once you click on the "Card" button you will see a screen where you can pay your invoice. The top portion of the screen is information on the invoice you are going to pay, the "Payment Method" area shows you the card that is saved on file if you have one, and a "Validate Card" button. When you click on Validate Card, this will NOT charge your card, this just confirms the card is active before it is charged.
**If you would like to use a different card, you can input a new one by scrolling to the bottom of the screen and validating a different card.**
2. Once you click on validate card, and it goes through successfully, you will see a screen pop up to charge your card the amount shown. It will show the total amount, and it will let you know if there is a surcharge that is added (and the amount of said surcharge if applicable). Clicking on "Finalize Payment" will process the payment on your invoice.
3. You will then see the final paid screen pop up which confirms that your payment is successful and "PAID IN FULL" will be in green on your invoice. If you are charged a surcharge, the surcharge amount will show at the bottom of the invoice.
4. You will then receive an email with your paid invoice and receipt for your records.
These next steps will go over paying by ACH
1. Once you click on the "ACH" button you will see a screen where you can pay your invoice. The top portion of the screen is information on the invoice you are going to pay, the "Payment Method" area is where you are going to input your routing and account numbers, and has a "Validate Account" button. When you click on Validate Account, this will NOT complete the transaction, this confirms the account is valid. This prevents you from incorrectly entering mismatched information.
2. Once you click on validate account, and it goes through successfully, you will see a screen pop up to finalize the payment with the amount shown. It will show the total amount, and include any taxes, if applicable. Clicking on "Finalize Payment" will process the payment on your invoice.
3. You will then see the final paid screen pop up which confirms that your payment is successful and "PAID IN FULL" will be in green on your invoice. ACH payments do not have a surcharge on them.
4. You will then receive an email with your paid invoice and receipt for your records.
Paying via Link in Your Email
1. To pay for your invoice by clicking the link in your email you will first need to open your invoice email. You will either click on the link in your email or by opening the invoice PDF attached to your email and clicking the yellow "Pay Invoice" button.
2. If you are not logged into your account you will need to login after clicking the pay link button. You will simply input your login credentials to gain access to your account. You will first enter your email and then click Next. Then another screen will prompt you to type your password in.
3. After being logged in to your account it will open up your invoice for the auction and you should see a yellow "Card" and/or "ACH" button on the top right. Clicking on one of these buttons will prompt you to pay for this invoice.
Please click here to continue paying your invoice via card
Please click here to continue paying your invoice via ACH
No Pay Link on My Invoice
Some invoices may not have a pay button, this will look like the image below.
Why doesn't my invoice have a pay link?
There are a few reasons your invoice may not be eligible for online payment.
- The auction house may have a payment limit for online payments. If your invoice total exceeds this amount, it will not be eligible for online payment and must be paid for in person.
- Your invoice may include items that are restricted from online payment. Certain items, like firearms, real estate, etc are not allowed to be paid for using online card/ACH payments. If one of these items is on your invoice, you will NOT be able to pay any portion of your invoice online.
- The auction house may not be signed up for online payments.
When an invoice is not eligible to be paid online, please give the auction house a call if you are unsure how to pay for your items.
Why can't I pay my invoice by ACH?
There are a few reasons your invoice my not be eligibile for ACH payment.
- The invoice is either too small or too large to be paid by ACH. The auction house sets minimums and maximums for ACH transactions, and your invoice may not meet these.
- The auction house does not accept ACH payments.
If you have any other questions on how to pay your invoice please give our technical support team a call at 919-361-1111.