Deactivating a Bidder from a Webcast

Removing Bidder from the Webcast

1. Navigate to the Clerk Screen in the webcast currently running.

2. Select the Bidders tab on the lefthand side of the Clerk Screen.

3. Locate the bidder you want to remove from the webcast.

4. Hold the SHIFT key on your keyboard while double-clicking the Deactivate icon located to the far right of the bidder number. 

Once completed, the bidder number will turn light gray and move to the bottom of the list under Inactive Users within the webcast.

When returning back to the auction Approved Bidders tab, you will see that although the Approval Status still shows as Approved, the Account Created column will indicate that the bidder’s account is now Deactivated.

From the bidder's side, once deactivated they will see a red notification modal that says:
“Network error. Oops… You were unable to connect to the webcast.”

Refreshing the page will not allow them back into the auction. Instead, they will be redirected to the login screen, where they will see a yellow message stating:
“Account deactivated, please contact support.”